Shipping Policy

All pottery pieces are carefully packaged to help ensure they arrive safely. Due to the handmade nature of ceramics, slight variations in colour, size, and finish may occur.

Processing Times

Orders are typically processed within 3–7 working days unless otherwise stated. Made-to-order or personalised items may take longer, and estimated times will be provided at checkout or within the product description.

Shipping

Shipping times may vary depending on location and courier services.

Packaging

Every item is securely wrapped using protective packaging materials to minimise the risk of damage during transit.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and damaged item so I can assist you.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We cannot be responsible for delays or losses caused by incorrect address details provided by the customer.

Collection

Where collection is available, customers will be contacted to arrange a suitable collection date and time once the order is ready.

International customers are responsible for any customs fees or import taxes.